SLUSH GENERAL TERMS AND CONDITIONS (Version 4/2025)

Effective Date: April 28, 2025

1. USE OF SLUSH SERVICES

1.1 Users
(a) Slush Services can be used by an individual (“Individual User”) or by an authorized representative of a legal entity (“Business User”). The Business User confirms the entity accepts these Terms and that the representative has the authority to bind the entity.
(b) By using or registering for Slush Services, the User agrees to these Terms.

1.2 User Accounts
(a) Users may register by creating a profile (“User Account”). Different Slush Services may require separate accounts.
(b) Users must provide accurate data and may modify it later.
(c) Upon proper registration and ticket purchase (if applicable), Slush grants a limited, non-transferable, non-exclusive license to use Slush Services.
(d) Users must prevent unauthorized access and notify Slush of suspected misuse.
(e) Slush may terminate accounts that violate these Terms or contain misleading/inappropriate content.
(f) Slush may update or remove features of the Services at any time.1.3 Use RestrictionsUsers must not:

• Create accounts for others.
• Send spam or mass messages.
• Violate laws or IP/confidentiality rights.
• Upload malware or harmful code.
• Engage in similar harmful behaviors.

1.4 Participation in Slush Events
(a) Persons under 18 are not allowed unless explicitly permitted by Slush.
(b) Slush may deny entry or remove users for misconduct or Terms/Code of Conduct violations.

2. PURCHASE OF TICKETS AND TICKET POLICY

2.1 General
(a) Tickets are sold via the official online store or authorized platforms. They are personal and may require validation. Transfers must happen at least 7 days before the event.
(b) Special passes require approval. Discounted tickets must be verified with valid ID. Invalid tickets will be denied access.

2.2 Ticket Prices and Fees
(a) Prices include VAT and sales fees. Payment method fees may apply.
(b) All ticket purchases are final and non-refundable.

2.3 Badge Claim
(a) Slush may cancel tickets obtained fraudulently or in violation of Terms.
(b) Users must collect badges with photo ID and confirmation email.
(c) Unauthorized badge use will result in forfeiture and removal.

3. USER CONTENT ON SLUSH SERVICES
(a) Users may submit content (“User Content”) and are fully responsible for it.
(b) Slush may remove content that violates laws or these Terms.
(c) Slush is not liable for User Content or backups.
(d) Slush may anonymize and use usage data.

4. INTELLECTUAL PROPERTY
(a) Slush retains all rights in the Services, including IPR and confidential information.
(b) Slush branding cannot be used without permission.
(c) Hosting related events requires Slush’s written consent.

5. THIRD-PARTY SERVICE PROVIDERS

Slush is not liable for services or interfaces provided by third parties.

6. PERSONAL DATA
(a) Data is processed per Slush’s Privacy Policy.
(b) For Business Users, joint data controllership may apply.
(c) Users are responsible for any additional personal data use.

7. CANCELLATION, POSTPONEMENT, AND SUBSTITUTION POLICY
(a) Fees are non-refundable unless otherwise agreed in writing.
(b) Slush may modify dates/times or cancel events. In such cases, Slush may transfer tickets or issue refunds within a defined period.
(c) Speaker and schedule changes may occur without liability.

8. LIABILITY
(a) Slush strives for availability but may experience interruptions.
(b) Features may be modified or discontinued.
(c) Slush disclaims liability for damages unless caused by gross negligence or willful misconduct.
(d) Claims must be made within 30 days.
(e) Slush is not liable for lost/damaged tickets or badges.

9. FORCE MAJEURE
(a) Slush is not liable for failure due to “Force Majeure Events.”
(b) These include war, terrorism, cyberattacks, natural disasters, pandemics, and travel restrictions.
(c) COVID-19 effects are included if more burdensome than expected.
(d) Force Majeure affecting subcontractors also applies.

10. GOVERNING LAW AND DISPUTES
(a) Governed by Finnish law.
(b) Disputes should first be settled amicably.
(c) Legal entities: disputes resolved via arbitration in Helsinki under the Finland Chamber of Commerce.
(d) Individual consumers: disputes handled by Helsinki District Court or EU online resolution platforms.

11. MISCELLANEOUS
(a) These Terms cover only Slush Services. Linked third-party platforms are subject to separate terms.
(b) Content is informational; use is at the User’s own risk.
(c) Invalid provisions do not affect the rest of the Terms.
(d) No partnership, agency, or employment relationship is created.
(e) Contact: support@slush.org